FAQ

Q. Is there a delivery charge?

A. No we deliver to all suburbs within a 30 km radius of Minchinbury and our prices include delivery, set-up, collection.

Q. Are your castles safe?

A. Our entire range of castles is made from commercial material from one of the largest inflatable manufactures and meets Australian standards. Plus we test them ourselves to ensure all our customers are safe and happy!

Q. What time can we get the castle dropped off and picked up?

A. You can choose the time and let us know when we call to confirm your booking a week out. Normally times are: Drop Off – 8-11am , Pick Up – 4-7pm.

Q. How do we pay?

A. Payment terms are cash.

Q. When do we pay?

A. On delivery of the castle.

Q. We want to have it set up at a public park?

A. We have lots of customers that do this! Just check with the local council first and if needed we can send them a copy of our public liability insurance. Yes we have Public Liability insurance up to 20 million so we are fully covered! We also have generators for these hires at extra cost.

Q. Can you supply an electrical generator?

A. No. You will need to make sure there is a power supply available.

Q. What surfaces can they go on and does it have to be flat?

A. The flatter the better but they are still ok on a slight incline/decline. As long as the surface has no sharp objects they can go on most things. Eg, Grass, Concrete, Pavers, Dirt, Sand etc

Q. Do you offer supervision?

A. Yes supervision can be arranged at an extra fee.

Q. What is the children’s age limit for the castles?

A. 12, Children over the age of 12 may damage the castle.

Q. How many kids can go on the castle at one time?

A. No more than 10 children at any one time.

Q. Can you setup the castle on any surface?

A. No, the ideal surface for a castle is grass, however we can setup the castle on other surfaces such as concrete but you will need to notify us, as we will need to bring sand bags for the purpose of tying down the castle. We can also setup on sand providing that the surface is flat, also extra ground sheets may be required to gain access to the castle to avoid carrying sand onto the castle.

Q. What space is required to setup the castle?

A. The medium castles required a space of 4m x 4m, and the larger combos required 5m x 5m.